weplay Privacy Policy – What We Collect and Why It Matters

When you register an account on weplay, we collect personal details including your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos (PHP) accurately and securely. As you use the platform, we automatically gather technical data including your device type, browser version, IP address, and session activity logs — this helps us detect unusual access patterns and keep your account safe. If you contact our support team, we retain records of that communication to ensure consistent and helpful follow-up. We do not collect sensitive personal information such as biometric data, political opinions, or religious beliefs, and we have no interest in doing so. All data collection is limited to what is genuinely necessary to operate the platform and comply with applicable Philippine regulations. You will always be informed of any significant change to the categories of data we collect.

Your personal data is used primarily to create and manage your weplay account, verify your identity, process financial transactions, and deliver the entertainment experience you signed up for. We use your contact details to send you important account notifications — such as deposit confirmations, security alerts, and updates to our policies — and we will only send promotional messages if you have opted in to receive them. Technical data helps us monitor platform performance, investigate reported issues, and continuously improve the mobile experience for players across the Philippines. We may use aggregated, anonymised data for internal analytics and product development, but this data cannot be traced back to any individual player. Your information is also used to fulfil our legal and regulatory obligations, including anti-money laundering checks and responsible gaming monitoring as required under Philippine law. We do not use your data to make automated decisions that produce significant legal effects on you without human review. If you have questions about a specific use of your data, you are welcome to reach out through the contact details provided on this platform.

weplay does not sell, rent, or trade your personal information to third parties for their own marketing purposes — full stop. We do share limited data with trusted service providers who help us operate the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, all of whom are bound by strict confidentiality agreements and are only permitted to use your data for the specific purpose we have engaged them for. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we receive a lawful request or are under a legal obligation to do so. If weplay undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance where required by law. We do not transfer your personal data outside the Philippines unless adequate data protection safeguards are in place. Any third party that receives your data is required to handle it in a manner consistent with this Privacy Policy. We regularly review our third-party relationships to ensure ongoing compliance with our data protection standards.

We retain your personal data for as long as your weplay account remains active and for a reasonable period thereafter to fulfil our legal, regulatory, and operational obligations. Under Philippine anti-money laundering regulations, certain transaction records must be kept for a minimum period even after account closure, and we comply fully with these requirements. If you request that your account be closed, we will deactivate it promptly and begin the process of removing or anonymising your personal data, subject to any retention obligations that apply. Data held for security and fraud prevention purposes may be retained for longer periods where there is a legitimate reason to do so, such as an ongoing investigation. We do not keep your data longer than necessary, and we conduct periodic reviews of our data holdings to ensure that outdated records are securely deleted. Backup copies of data may persist for a short additional period following deletion from live systems, but these are subject to the same security controls. If you have questions about the retention period for a specific category of your data, please contact us directly.

As a player based in the Philippines, you have the right to access the personal data we hold about you and to request a copy of it in a readable format. You may also ask us to correct any inaccurate or incomplete information on your account, and we will action such requests promptly. If you believe that we are processing your data without a valid legal basis, you have the right to object to that processing and to request that we restrict how we use your data while the matter is reviewed. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply. If you wish to exercise any of these rights, please contact us using the details provided on this platform — we aim to respond to all data rights requests within a reasonable timeframe. You also have the right to lodge a complaint with the relevant data protection authority in the Philippines if you are not satisfied with how we have handled your request. We take all data rights requests seriously and will never penalise you for exercising your rights under applicable law.

weplay uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your device. We also use analytics cookies to understand how players navigate the platform so we can identify areas for improvement — this data is aggregated and does not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites via our platform. Session cookies are deleted automatically when you close your browser, while persistent cookies remain for a set period to maintain your preferences between visits. We will always seek your consent before placing any non-essential cookies on your device where required by applicable Philippine law. For more detail on the specific cookies we use and their purposes, please contact us through the support details available on this platform.

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the weplay platform is encrypted using industry-standard protocols, and access to personal data within our systems is restricted to authorised personnel on a need-to-know basis. We conduct regular security assessments and keep our systems updated to address emerging threats and vulnerabilities. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities as required by law, without undue delay. You also play a role in keeping your account secure — please use a strong, unique password, do not share your login credentials with anyone, and log out after each session especially on shared devices. If you suspect that your account has been accessed without your authorisation, contact us immediately so we can take protective action. No system is completely immune to risk, but we are committed to maintaining the highest practical standard of data security for all players on the platform.

weplay reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through the platform. Your continued use of weplay after any changes have been published constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your data is being handled. If you disagree with any changes to this policy, you should stop using the platform and contact us to request account closure. Historical versions of this policy are not archived publicly, so we recommend saving a copy for your records if needed. For any questions about this Privacy Policy or how your data is handled, please refer to the FAQ page or contact us directly through the details provided on this platform.